This Returns Policy applies to customers in Ireland, the European Union and the United Kingdom who purchase from Eliteboutique.ie. This website is operated by Paschal Sage trading as Eliteboutique.
If you are purchasing as a consumer within Ireland or the European Union, you have the right to cancel your order within 14 days of receiving your goods, in accordance with EU consumer law.
To exercise this right, you must notify us within 14 days of delivery. Once cancellation is confirmed, you must return the goods within a further 14 days.
You are responsible for the cost of returning the goods unless the item is faulty, damaged or incorrect.
Items must be returned:
unused and in original condition
with all original packaging, tags and accessories
suitable for resale
You are responsible for the goods until they are received by us. We recommend using a tracked delivery service.
Customers in the United Kingdom also have a 14-day right to cancel from the date of delivery under UK consumer law.
Return conditions are the same as above:
return shipping costs are the responsibility of the customer
items must be returned unused and in resaleable condition
returns must be sent within 14 days of cancellation
The right to cancel does not apply to certain items, unless they are faulty. These include:
sealed goods that are not suitable for return due to health or hygiene reasons once unsealed
personalised or custom-made items
items that have been used, worn, or damaged after delivery
If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible.
Where a fault is confirmed, you are entitled to a repair, replacement or refund in accordance with your statutory rights.
We will cover reasonable return shipping costs for faulty or incorrect items and may provide a prepaid return option where appropriate.
We may request the item be returned for inspection before processing a refund or replacement.
All returned items are inspected upon receipt.
We may reduce the amount of a refund if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
Returns may be refused where:
items are not returned in a suitable condition
essential components or packaging are missing
the item cannot be resold
Before returning any item, you must contact us with:
your name and contact details
your order number
details of the item
reason for return
We will provide return instructions and the correct return address.
Returns sent without prior contact may not be accepted.
Refunds are processed once returned items are received and inspected.
For cancelled orders (change of mind):
the cost of the goods will be refunded
standard delivery costs will be refunded where required by law
Return shipping costs are not refunded unless the item is faulty or incorrect.
Refunds are issued to the original payment method.
We are responsible for goods until they are delivered to you.
If goods are lost or damaged in transit, please contact us and we will arrange a suitable resolution.
For any questions regarding returns, please contact us via the website.
